What our Customers say...

Water Damage Testimonials

In August of 2019, we came home from vacation to the sound of gushing water in the lower level. The ceiling was on the floor, and most of the floor, some walls and most of the furniture were saturated. It was 10:00pm on a Saturday night, and the SERVPRO crew was out to help within an hour. By the next morning - they had completed the removal and disposal of everything that was damaged, and within a few days had the lower level safely dried out. I can't say enough about how helpful & empathetic they were, and our peace of mind that we could safely start the remodel process. Thank you for all that you do for our community!!!

Returning from a extended vacation to find a refrigerator water line to the ice maker had been leaking causing flooring, sub flooring, sheetrock wall damage including 100 sqft of basement sheetrock ceiling damaged beyond repair was a nightmare. SERVPRO of Douglas & OtterTail Counties to the rescue !! They were able to step in and became the General Contractors to take over all the many details of restoring our house and our lives back to a sense if normalcy. And this was during the height of COVID when everything was difficult to coordinate because of supply storages etc etc. The SERVPRO team were all the things you’d expect and hope for - through, pleasant, prompt and responsive to our questions. They stayed on the “job” when new flooring was laid and appeared to be faulty, working with the retailer and manufacturer they searched for solutions. They found a combination and we now have a beautifully restored area. We especially appreciated the attentiveness of Shane Johnson and TJ Sibert who never “quit”. SERVPRO is highly recommended by the Vodegels.

Our insurance agent encouraged us to contact SERVPRO ASAP. They were able to communicate directly with our insurance company. A team showed up in less than 24 hours and got right to work assessing the extent of the damage. They had the equipment to find water in walls and floors. Everything was done efficiently and professionally. We were informed throughout the process by knowledgeable staff. Very happy with the whole process!

SERVPRO assisted us when our basement flooded. They were very responsive and knowledgeable. They checked in throughout the drying process to make sure their equipment was operating properly and if we had any questions or concerns. During the process they communicated well what the next step was going to be.

We experienced water damage in our basement from a recent storm. When power was restored, I called SERVPRO and a person answered. Within an hour, a Technician called back and was at our home in less than two hours from my initial call. They were extremely thorough when assessing the damage. Follow up was just as they promised and they even stopped on a Sunday to check progress. I can't say enough about how pleased we are with every step, from my initial call to several in-person visits to assure that everything was cleaned up and even another call from the manager, Ron, to make sure we were happy with their service. I'd give SERVPRO 10 stars if I could. Thank you!!

Scenic View campground used SERVPRO for cleaning after a burst frozen water pipe in the basement of our 4 bedroom cabin in February. Staff arranged the prompt service and a awesome job was done, there were no residual water stains and the carpet looks like new. We highly recommend SERVPRO for their professionalism and timely manner as a cleaning service. Thank you, Thank you!

I received a call at 4:00 am that no building owner wants to receive... there was water running out of a door to an office complex. I got to the property right away and was at a loss for words. My first thought was that I needed to get the situation under control and my next thought was that I don't know how to do that. I called the emergency line for SERVPRO and a nice lady took my info and some quick details. Shortly later, a gentleman that works for SERVPRO in Alexandria called me back and said he would be there shortly. By 8:00 am, there were at least 6 trucks and a dozen people going to work to mitigate my loss. For that, I will forever be grateful to Trevor and his crew. They handled everything going forward and made the process simple. I was handed off a few times to different contact people whom I had to bring up to speed on the situation, but that was a minor inconvenience in the big picture. Thanks SERVPRO. You turned a nightmare into something that was way more manageable than what I expected.

Very happy with all work done to restore our house from a broken water line. Truly came out "LIKE NOTHING EVER HAPPENED" and even better than before too.

We were on a time crunch for water mitigation and when we didn't know what to do we called the only person we could think of to get advice. Well, we got more than advice. Within an hour Trevor and his team equipped us with fans, dehumidifiers, and heaters to dry out our sheeting for spray foam for our new build. Who would have thought that this was yet another service they could provide. We are forever thankful for the quick response, dedication, and incredible customer service we received. We can't recommend SERVPRO of Douglas & Ottertail more.

Just my luck to see these guys twice in two weeks. The first at my home and the second at my business after a water issue in my building. The team was fast, efficient and tried to make me feel at ease in both situations. I am so grateful for their work, professionalism, friendliness as well as caring attitudes! I highly recommend them!!!

After a plumbing leak ruined carpet and woodwork they did a nice job on both the cleanup and the rebuild.

Trevor and his staff at SERVPRO in Alexandria have done outstanding work for clients I’ve referred them to. Given that it’s a reflection on me I’m very selective to who I refer my client base to. I’ve been extremely satisfied with the professionalism and expertise Trevor and the gang offer those I refer them to!

Trevor and crew are great! Friendly, professional, and punctual. They always go above and beyond. Should the need ever arise for their services they will be my first call. I would gladly recommend SERVPRO to any of my friends!

Trevor and his team were amazing in their efforts to restore my home. I would definitely recommend!

I was just so impressed with the workers that were in my home. The professionalism from the owner to the employees I worked with was impressive. They were quick, super clean (like cleaner than I can do clean) and thorough. We had a water damage issue in June and they were here right away and handled all the clean up and stress. I can't say enough about how much I appreciate how they handled my cleanup.

Within one hour after calling Trevor, He was at my house with the right equipment to help with the water in my basement. Great customer service!

We had water overflow in a bathroom and an adjacent carpeted area at my business. It was discovered at around 6:00am on a Wednesday morning. We made a call to SERVPRO and they arrived immediately to assess and explain the damage to us and begin clean up. They checked in with us multiple times over the next few days and into the weekend to test the floors to assess the drying process until it was complete. Trevor, the owner, was prompt, courteous and sensitive to my hours of business and effective and efficient at getting the job done. All of his associates were professional and did an upstanding job for us!

Thank you so much for helping us out so promptly and getting our basement dried out. You did a great job and we are so glad it is all dried and not musty or moldy. Thanks again!

Thank You! I am so grateful for your quick response to my water problem. You kept the water from the entire basement. As the snow melts the water still wants to run in but I have a crew working on a solution. Great Job! 

Trevor, Thank you for responding quickly when we called you the night of the water pipe leak, and for all that was done for clean-up and restoration. We appreciate the quality of your work and will certainly refer your company to others. Thanks again.

Communication was good.  The crew was very helpful and considerate while cleaning up the water

Thank you! to you and all of your crew for all the good work they did here.  We appreciate everything!

Thank you to SERVPRO for taking down the gross sheet rock!

SERVPRO ... Thank you for the water damage restoration!! You arrived quite quickly ... It all could have been worse! We are glad for your work.

Trevor and his team are exceptional service providers. When we had water damage to our basement, they responded quickly, communicated clearly, and ensured we were pleased with all work performed. They served several households in our neighborhood, and everyone I spoke to would strongly recommend them.