What our Customers say...

Water Damage Testimonials

I received a call at 4:00 am that no building owner wants to receive... there was water running out of a door to an office complex. I got to the property right away and was at a loss for words. My first thought was that I needed to get the situation under control and my next thought was that I don't know how to do that. I called the emergency line for SERVPRO and a nice lady took my info and some quick details. Shortly later, a gentleman that works for SERVPRO in Alexandria called me back and said he would be there shortly. By 8:00 am, there were at least 6 trucks and a dozen people going to work to mitigate my loss. For that, I will forever be grateful to Trevor and his crew. They handled everything going forward and made the process simple. I was handed off a few times to different contact people whom I had to bring up to speed on the situation, but that was a minor inconvenience in the big picture. Thanks SERVPRO. You turned a nightmare into something that was way more manageable than what I expected.

Very happy with all work done to restore our house from a broken water line. Truly came out "LIKE NOTHING EVER HAPPENED" and even better than before too.

We were on a time crunch for water mitigation and when we didn't know what to do we called the only person we could think of to get advice. Well, we got more than advice. Within an hour Trevor and his team equipped us with fans, dehumidifiers, and heaters to dry out our sheeting for spray foam for our new build. Who would have thought that this was yet another service they could provide. We are forever thankful for the quick response, dedication, and incredible customer service we received. We can't recommend SERVPRO of Douglas & Ottertail more.

Just my luck to see these guys twice in two weeks. The first at my home and the second at my business after a water issue in my building. The team was fast, efficient and tried to make me feel at ease in both situations. I am so grateful for their work, professionalism, friendliness as well as caring attitudes! I highly recommend them!!!

After a plumbing leak ruined carpet and woodwork they did a nice job on both the cleanup and the rebuild.

Trevor and his staff at SERVPRO in Alexandria have done outstanding work for clients I’ve referred them to. Given that it’s a reflection on me I’m very selective to who I refer my client base to. I’ve been extremely satisfied with the professionalism and expertise Trevor and the gang offer those I refer them to!

Trevor and crew are great! Friendly, professional, and punctual. They always go above and beyond. Should the need ever arise for their services they will be my first call. I would gladly recommend SERVPRO to any of my friends!

Trevor and his team were amazing in their efforts to restore my home. I would definitely recommend!

I was just so impressed with the workers that were in my home. The professionalism from the owner to the employees I worked with was impressive. They were quick, super clean (like cleaner than I can do clean) and thorough. We had a water damage issue in June and they were here right away and handled all the clean up and stress. I can't say enough about how much I appreciate how they handled my cleanup.

Within one hour after calling Trevor, He was at my house with the right equipment to help with the water in my basement. Great customer service!

We had water overflow in a bathroom and an adjacent carpeted area at my business. It was discovered at around 6:00am on a Wednesday morning. We made a call to SERVPRO and they arrived immediately to assess and explain the damage to us and begin clean up. They checked in with us multiple times over the next few days and into the weekend to test the floors to assess the drying process until it was complete. Trevor, the owner, was prompt, courteous and sensitive to my hours of business and effective and efficient at getting the job done. All of his associates were professional and did an upstanding job for us!

Thank you so much for helping us out so promptly and getting our basement dried out. You did a great job and we are so glad it is all dried and not musty or moldy. Thanks again!

Thank You! I am so grateful for your quick response to my water problem. You kept the water from the entire basement. As the snow melts the water still wants to run in but I have a crew working on a solution. Great Job! 

Trevor, Thank you for responding quickly when we called you the night of the water pipe leak, and for all that was done for clean-up and restoration. We appreciate the quality of your work and will certainly refer your company to others. Thanks again.

Communication was good.  The crew was very helpful and considerate while cleaning up the water

Thank you! to you and all of your crew for all the good work they did here.  We appreciate everything!

Thank you to SERVPRO for taking down the gross sheet rock!

SERVPRO ... Thank you for the water damage restoration!! You arrived quite quickly ... It all could have been worse! We are glad for your work.

Trevor and his team are exceptional service providers. When we had water damage to our basement, they responded quickly, communicated clearly, and ensured we were pleased with all work performed. They served several households in our neighborhood, and everyone I spoke to would strongly recommend them.