Recent Posts

Power Outage in Pelican Rapids?

10/18/2021 (Permalink)

A camping lantern is sitting on a counter in a dark room. We are trusted leaders in storm damage restoration in Otter Tail County.

Sitting in the dark in Pelican Rapids?

Power outages often occur as a result of storm damage. SERVPRO® of Douglas & Otter Tail Counties respond to storm damage emergencies throughout the year in Pelican Rapids. Here are some tips for preparing for a power outage from the American Red Cross:

Create a support network. Identify people who can help you stay at home or evacuate during an extended power outage. Keep a paper copy of your contact list.

Stay connected and alert. Sign up for alert systems and apps for text alerts. Have communication devices that work without home power, including a crank or battery radio, a non-cordless home phone, chargers/batteries for your cell phones and your computers.

Stock food and water. Store non-perishable food and water supplies for at least two weeks. Plan to use coolers and ice to extend food refrigeration and keep a thermometer in the fridge, freezer, or cooler to monitor the food temperature.

Know and plan for your personal and medical electrical needs. Take an inventory of your electrical needs. Consider backup and non-power alternatives for lighting, communication, medical devices, refrigerated medicine, cooking, garage doors, locks, and elevators. Discuss a plan with your doctors for your medical needs.

Call Us!

When your Pelican Rapids home or business needs storm damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Douglas and Otter Tail Counties: Satisfied Customers

10/15/2021 (Permalink)

Checked box that says Excellence At SERVPRO of Douglas and Otter Tail Counties we strive for nothing but excellence!

We work hard every day to ensure that our customers are getting the highest quality of work in the area. At SERVPRO of Douglas & Otter Tail Counties, we want to be the best in the business and most of our customers feel that we are!


Here are some recent quotes from real customers:

“The SERVPRO team was very responsive to the water damage at our house. Trevor and his team were here very quickly, immediately working to limit any further damage and begin the process of getting everything dried. Their communication throughout the mitigation and rebuild process was fantastic - always letting us know what was going to be happening next. Their attention to detail and coordination of the entire project was much appreciated. We were also comfortable with all of the people here working in our house. While a problem like this can be stressful, making your first call to SERVPRO will serve you well!”

- Craig in Alexandria, MN


“We had water come into our basement and SERVPRO did an incredible job helping us out. Service was fast, friendly, and extremely thorough! I would recommend them to anyone needing water restoration services!”

- Missy M. in Alexandria, MN

“I was just so impressed with the workers that were in my home. The professionalism from the owner to the employees I worked with was impressive. They were quick, super clean (like cleaner than I can do clean) and thorough. We had a water damage issue in June, and they were here right away and handled all the cleanup and stress. I can't say enough about how much I appreciate how they handled my cleanup.”

- Mandy B. in Alexandria, MN

Smoke Alarm Safety Tips for Parkers Prairie?

10/11/2021 (Permalink)

A smoke alarm is mounted on a ceiling. We are trusted leaders in fire damage restoration in Otter Tail County.

SERVPRO® of Douglas & Otter Tail Counties respond to fire damage emergencies throughout the year in Parkers Prairie. We witness firsthand the difference working smoke alarms can make as part of an emergency escape plan. Here are some messages about smoke alarms from the National Fire Protection Association:

  • Install alarms on every level of the home and in the basement
  • Smoke alarms should be interconnected
  • Test all smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet from the stove.
  • People who are hard-of-hearing or deaf can use special alarms. These alarms have strobe lights and bed shakers.
  • Replace all smoke alarms when they are ten years old
  • Smoke alarms are an important part of a home fire escape plan

Call Us!

When your Parkers Prairie home or business needs fire damage restoration services, SERVPRO® of Douglas & Otter Tail Counties is Here to Help. ® We have a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505. We’ll restore your fire damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water-damaged Belongings Restored in Evansville?

10/4/2021 (Permalink)

A person is shown cleaning a household item.  We clean and restore water-damaged belongings in Douglas County.

When a fire damaged my Evansville home, the water used to extinguish the flames created a dirty, soggy mess. All of the contents of my home were damaged by the water. Fortunately, SERVPRO® of Douglas & Otter Tail Counties provide a full range of contents restoration services to clean and restore household items damaged by water. We pretest every item to determine the best cleaning and restoration methods to use. Here are some of the cleaning methods we may use to clean your belongings:

  • Dry Cleaning - used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - an effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe - effective for items that can’t withstand wet cleaning
  • Foam Cleaning - used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - involves agitation of the surface being cleaned 
  • Immersion Cleaning - contents are dipped into a bath of the cleaning product 

Call Us Today!

When your Evansville home or business needs water damage restoration services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to serve you. Call us today at 320-219-6505. We’ll clean and restore your water-damaged belongings, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Accident Scene Cleanup Services in Garfield?

9/28/2021 (Permalink)

A chalk outline of a body is shown. We clean and restore crime scenes in Douglas County.

Crime Scene Cleanup on Aisle One

There was an accident in front of my store in Garfield on Country Road 82. A pedestrian walked right into moving traffic at night. The man died on impact, and the driver was devastated. The police came to investigate the scene, and once the investigation was completed, the front of my store needed to be cleaned and decontaminated. That’s when I called SERVPRO® of Douglas & Otter Tail Counties.

Crime and accidents leave behind blood and other biohazard contaminants that pose serious health risks. Our technicians are highly trained and certified to handle sensitive situations and safely clean and restore trauma and crime scenes. Crime scene investigations leave behind fingerprint and evidence-gathering chemicals that are not easy to remove without the right cleaning agents. Our technicians follow Occupational Safety and Health Administration guidelines and protocols.

Crime Scene and Trauma Cleaning Services

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

Call Us Today!

When your Garfield store needs trauma or crime scene cleanup services, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to assist you. We’ll clean and restore the scene of the crime, “Like it never even happened.” Call us today at 320-219-6505.

Franchises are Independently Owned and Operated.

Dealing with Water Damage: What to Expect

9/21/2021 (Permalink)

Rubber boots standing in flooded home Water Damage? Give SERVPRO of Douglas & Otter Tail Counties a call at (320) 219-6505.

So you have water damage...

Water damage is never a fun occurrence, but it happens. When it does, we are here to help make it "Like it never even happened." Whether you have experienced water damage before or it is a first time occurrence, we want you to be prepared on the process.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

Commercial Mold Damage in Alexandria?

9/21/2021 (Permalink)

A wall is shown with mold. We mitigate and restore commercial mold damage in Douglas County.

Musty Smell? It could be mold!

Mold can spread quickly through a commercial building when the right moist environment and organic food supply are present. Microscopic mold spores float around in the Earth’s atmosphere, waiting for the perfect conditions to colonize. SERVPRO® of Douglas & Otter Tail Counties mitigates and remediates mold damage quickly and efficiently. First, we will inspect and locate the source of the moisture and make repairs to minimize the potential for the mold to return. Then we will begin the mitigation process. Our technicians are highly trained and certified to remediate mold damage:

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery and Fabric Cleaning Technician

We are trained to work in all kinds of buildings and workplaces, including:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

Call Us!

When you need commercial mold restoration services for your business or home, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to assist you. Call us today at 320-219-6505. We’ll mitigate and remediate your mold damage in Alexandria, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Tornado Damage in New York Mills?

9/13/2021 (Permalink)

A tornado is shown whirling over farmland. We respond to storm damage emergencies 24-hours a day in Otter Tail County.

Do you know that New York Mills is a very high risk for tornadoes? There have been 77 tornadoes in New York Mills since 1950, and the area averages one tornado a year. SERVPRO® of Douglas & Otter Tail Counties responds to storm damage emergencies throughout the year in Otter Tail County, and we offer these tornado safety tips from the Federal Emergency Management Agency (FEMA) if you are under a tornado warning:

  • Go to NOAA Weather Radio and your local news or official social media accounts for updated emergency information. Follow the instructions of state, local and tribal officials. 
  • Go to a safe shelter immediately, such as a safe room, basement, storm cellar, or a small interior room on the lowest level of a sturdy building
  • Stay away from windows, doors, and outside walls
  • Do not go under an overpass or bridge. You’re safer in a low, flat location.
  • Watch out for flying debris that can cause injury or death
  • Use your arms to protect your head and neck

Call Us!

When you need storm restoration services for your home or business, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to assist you. Call us today at 320-219-6505. We’ll restore your storm damage in New York Mills, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Content Restoration Services in Henning?

9/6/2021 (Permalink)

An antique jewelry box is shown. We restore fire-damaged keepsakes in Otter Tail County.

When your Henning home or commercial business is damaged by fire, everything in the structure that was exposed to the smoke, soot, and flames will require cleaning and restoration services. At SERVPRO® of Douglas & Otter Tail Counties, our fire restoration technicians are trained and certified to perform a full range of cleaning and restoration services. We pretest every item before cleaning to ensure we are using the most effective cleaning method.

Cleaning Methods

  • Dry Cleaning - used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - an effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe - effective for items that can’t withstand wet cleaning
  • Foam Cleaning - used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - involves agitation of the surface being cleaned
  • Immersion Cleaning - contents are dipped into a bath of the cleaning product

Call Us Today!

When you need fire restoration services for your home or commercial business, SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to assist you. Call us today at 320-219-6505. We’ll restore your fire damage in Henning, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Fire Damage in Fergus Falls?

8/30/2021 (Permalink)

A room filled with smoke is shown. We respond to fire damage emergencies 24-hours a day in Otter Tail County.

Tips on what not to do after a fire in Fergus Falls.

When fire damages your home or business it can be a stressful and chaotic time. There will be water damage left from the firefighting efforts and smoke and soot residue everywhere. SERVPRO® of Douglas & Otter Tail Counties typically arrives onsite within four hours of your call and will immediately begin the cleanup and restoration process. Here are some tips from our website on what NOT to do while waiting for help to arrive:

Don’t Do This

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water
  • Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Call Us!

You never know when you’ll need residential or commercial fire restoration services, but when you do SERVPRO® of Douglas & Otter Tail Counties has a team of highly trained technicians on call 24-hours a day to assist you in Fergus Falls. Call us today at 320-219-6505. We’ll restore your fire damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.