What our Customers say...
SERVPRO has helped out the theater twice in very important ways! Both times involved damage from fires. One was a smoldering on a basement cork floor that left smoke damage and required replacing flooring. The larger job was lobby, auditorium, backstage, dressing rooms, makeup room and tech booth smoke remediation from the late winter downtown fires in the 500 block of Broadway. Smoke made its way into all the cracks, crevices, and surfaces in those areas. Within 30 minutes of our call for help the day the fire was extinguished the hardworking crew was putting up air vacuums; they rapidly tackled carpet shampooing, seat cleaning, wall cleaning and a thorough cleaning of the box office. All of this with minimal staff downtime. Their phrase "Like it never even happened." is more than true!
Smoke from a fire down the block in downtown Alexandria billowed until about 3:30 p.m. when I could get into the theatre. My first call was SERVPRO. Within 30 minutes they were at the theatre with air vacuums. Two days later their crew was shampooing the carpet and 368 theatre seats. They acted as contractor for other smoke remediation services. They are currently washing down walls and surfaces. The are amazing with continual checking in with us. Their customer service and thorough cleaning services are beyond reproach. Thank you SERVPRO!
I highly recommend SERVPRO of Douglas & Otter Tail Counties. They are extremely professional and knowledgeable. They answered all of my questions and kept me up to date on the progress of my job. Great company!
They took my call very late in the evening, and came out after an hour. I am happy with the quality of work.
Prompt service and a clean workspace!
You're awesome. I so appreciate your help and promptness. Thanks so much.
Awesome!!! Thank you so much, with my mom's death I appreciate you going the extra mile on the weekend. Thank you so much for your great service.
Service was professional and quick! My office was only down for two days after a water leak
Great team. Everyone was very polite.
I was just so impressed with the workers that were in my home. The professionalism from the owner to the employees I worked with was impressive. They were quick, super clean (like cleaner than I can do clean) and thorough. We had a water damage issue in June and they were here right away and handled all the clean up and stress. I can't say enough about how much I appreciate how they handled my cleanup.
Quality service from quality people you can trust. Thank you for helping me get my life back on track.
We had water come into our basement and SERVPRO did an incredible job helping us out. Service was fast, friendly and extremely thorough! I was recommend them to anyone needing water restoration services!
Trevor, I can’t say enough how grateful we are to have met you and your crew. You all did such a great job and communicated so well. Thank you!
Your employees are awesome! We had a great experience at a difficult time.
Appreciated the courteous hard working crew.
Fast, efficient, quality service and people you can trust to get your life back to normal after what ever disaster has taken place.
The SERVPRO team was very responsive to the water damage at our house. Trevor and his team were here very quickly, immediately working to limit any further damage and begin the process of getting everything dried. Their communication throughout the mitigation and rebuild process was fantastic - always letting us know what was going to be happening next. Their attention to detail and coordination of the entire project was much appreciated. We were also comfortable with all of the people here working in our house. While a problem like this can be stressful, making your first call to SERVPRO will serve you well!
Trevor, Thanks for everything!
SERVPRO actually made our entire disaster experience more tolerable and we were honestly able to heal more quickly because of your service.
The guys were very courteous and explained things well.
SERVPRO team, thank you for coming to my home after hours to help extract all the water in my basement. Without your crew I could not of corrected the issue and got my house back on the market as quickly. Again, thank you for your service.
The team at SERVPRO of Douglas & Otter Tail Counties did a fantastic job at responding quickly to some of our apartment units mold issue, performing the appropriate work and getting the areas patched up. Highly recommend.
Within one hour after calling Trevor, He was at my house with the right equipment to help with the water in my basement. Great customer service!
We had water overflow in a bathroom and an adjacent carpeted area at my business. It was discovered at around 6:00am on a Wednesday morning. We made a call to SERVPRO and they arrived immediately to assess and explain the damage to us and begin clean up. They checked in with us multiple times over the next few days and into the weekend to test the floors to assess the drying process until it was complete. Trevor, the owner, was prompt, courteous and sensitive to my hours of business and effective and efficient at getting the job done. All of his associates were professional and did an upstanding job for us!
I would just like to say a huge thank you to the crew at SERVPRO that completely cleaned and sanitized the basement of one of my rental houses after a sewage back-up! Trevor Unruh handled the entire incident very professionally, and organized the entire process start to finish. I cannot tell you how much I appreciate the assistance of the crew at SERVPRO. Both my renter and I were totally impressed with all of them. Thank you again!
Thank you so much for helping us out so promptly and getting our basement dried out. You did a great job and we are so glad it is all dried and not musty or moldy. Thanks again!
Thank You! I am so grateful for your quick response to my water problem. You kept the water from the entire basement. As the snow melts the water still wants to run in but I have a crew working on a solution. Great Job!
Trevor, Thank you for responding quickly when we called you the night of the water pipe leak, and for all that was done for clean-up and restoration. We appreciate the quality of your work and will certainly refer your company to others. Thanks again.
Thank you for your quick response over the holidays. You provided great service! I appreciate it.
Thank you for all your help. You guys were so great!
Communication was good. The crew was very helpful and considerate while cleaning up the water
Trevor and his team did an outstanding job on a major construction cleanup project. They were given a very limited time frame to complete their work, in addition they had to deal with several obstacles that were no doing of theirs. Throughout the process they stayed positive, on course and on schedule. In the end they provided us a very clean building. I wouldn’t hesitate to use them again.
The lead young man was incredible, polite, respectful, informative, truly an asset to your business. The other young man was great too and took direction well from the lead, he was also so personable and they both worked hard. They are a blessing to your business!!!
Thank you so much. We really like the work you do. If you ever need a reference, feel free to contact us.
Thanks again for being so thoughtful and easy to work with through a stressful time.
Thank you! to you and all of your crew for all the good work they did here. We appreciate everything!
Thank you to SERVPRO for taking down the gross sheet rock!
We truly cannot thank you enough for your help on our closing day. Coming out at the drop of a hat and crawling in our attic to put our nerves at ease truly was above & beyond all expectations! We are so grateful for your help!
Thanks for all you've done and being so patient!
SERVPRO ... Thank you for the water damage restoration!! You arrived quite quickly ... It all could have been worse! We are glad for your work.
Thank you for the excellent service provided by you and your team. You expertise and friendship were greatly appreciated during such a trying time.
Trevor and his team are exceptional service providers. When we had water damage to our basement, they responded quickly, communicated clearly, and ensured we were pleased with all work performed. They served several households in our neighborhood, and everyone I spoke to would strongly recommend them.
I had a basement issue and some concerns with the issue. I called Trevor with SERVPRO to come inspect and give me an idea of what I should do, Trevor was very prompt with meeting me that night to look at what my issue was. He was very honest and very professional with his inspection and what he thought the problem was and how to move forward. Thank you Trevor for your knowledge and professionalism! I would highly recommend Trevor and his team. I won't hesitate to call him again if something were to arise again.