What our Customers say...
In August of 2019, we came home from vacation to the sound of gushing water in the lower level. The ceiling was on the floor, and most of the floor, some walls and most of the furniture were saturated. It was 10:00pm on a Saturday night, and the SERVPRO crew was out to help within an hour. By the next morning - they had completed the removal and disposal of everything that was damaged, and within a few days had the lower level safely dried out. I can't say enough about how helpful & empathetic they were, and our peace of mind that we could safely start the remodel process. Thank you for all that you do for our community!!!
Returning from a extended vacation to find a refrigerator water line to the ice maker had been leaking causing flooring, sub flooring, sheetrock wall damage including 100 sqft of basement sheetrock ceiling damaged beyond repair was a nightmare. SERVPRO of Douglas & OtterTail Counties to the rescue !! They were able to step in and became the General Contractors to take over all the many details of restoring our house and our lives back to a sense if normalcy. And this was during the height of COVID when everything was difficult to coordinate because of supply storages etc etc. The SERVPRO team were all the things you’d expect and hope for - through, pleasant, prompt and responsive to our questions. They stayed on the “job” when new flooring was laid and appeared to be faulty, working with the retailer and manufacturer they searched for solutions. They found a combination and we now have a beautifully restored area. We especially appreciated the attentiveness of Shane Johnson and TJ Sibert who never “quit”. SERVPRO is highly recommended by the Vodegels.
They were diligent and very nice to deal with. They did what they promised and did a great job. Thanks!
Our insurance agent encouraged us to contact SERVPRO ASAP. They were able to communicate directly with our insurance company. A team showed up in less than 24 hours and got right to work assessing the extent of the damage. They had the equipment to find water in walls and floors. Everything was done efficiently and professionally. We were informed throughout the process by knowledgeable staff. Very happy with the whole process!
The company sent over Nicole, Rachel, Mason and Renee. They were the best of the best. They were prompt, polite, worked hard and did an excellent job of cleaning. I could not have chosen better people to do the work. They are a wonderful team. Thank you so very much.
High integrity, efficient, and timely are the keys terms to describe this business! Brady was able to assist with a slight mold problem and provided tips on how to prevent future spread. He demonstrated great professionalism and knowledge. Highly recommend this company to anyone with odors or mold trapped within their home!
Excellent job cleaning up soot damage throughout house.
SERVPRO assisted us when our basement flooded. They were very responsive and knowledgeable. They checked in throughout the drying process to make sure their equipment was operating properly and if we had any questions or concerns. During the process they communicated well what the next step was going to be.
We experienced water damage in our basement from a recent storm. When power was restored, I called SERVPRO and a person answered. Within an hour, a Technician called back and was at our home in less than two hours from my initial call. They were extremely thorough when assessing the damage. Follow up was just as they promised and they even stopped on a Sunday to check progress. I can't say enough about how pleased we are with every step, from my initial call to several in-person visits to assure that everything was cleaned up and even another call from the manager, Ron, to make sure we were happy with their service. I'd give SERVPRO 10 stars if I could. Thank you!!
Scenic View campground used SERVPRO for cleaning after a burst frozen water pipe in the basement of our 4 bedroom cabin in February. Staff arranged the prompt service and a awesome job was done, there were no residual water stains and the carpet looks like new. We highly recommend SERVPRO for their professionalism and timely manner as a cleaning service. Thank you, Thank you!
I received a call at 4:00 am that no building owner wants to receive... there was water running out of a door to an office complex. I got to the property right away and was at a loss for words. My first thought was that I needed to get the situation under control and my next thought was that I don't know how to do that. I called the emergency line for SERVPRO and a nice lady took my info and some quick details. Shortly later, a gentleman that works for SERVPRO in Alexandria called me back and said he would be there shortly. By 8:00 am, there were at least 6 trucks and a dozen people going to work to mitigate my loss. For that, I will forever be grateful to Trevor and his crew. They handled everything going forward and made the process simple. I was handed off a few times to different contact people whom I had to bring up to speed on the situation, but that was a minor inconvenience in the big picture. Thanks SERVPRO. You turned a nightmare into something that was way more manageable than what I expected.
Faster to any disaster isn't just a tag-line for this company. Good job guys.
Very happy with all work done to restore our house from a broken water line. Truly came out "LIKE NOTHING EVER HAPPENED" and even better than before too.
Our MN home was covered inside in ice…Floors to ceiling. Nothing I would want anyone to go thru…the staff at SERVPRO have been so kind and professional and mostly reassuring that our house will be a home again. The mitigation part is complete and now I am working with SERVPRO for the remodel and I know I am in good hands! I would highly recommend these folks!
There’s no job too big or small for the SERVPRO team! From shampooing thousands of square feet of hallways to shampooing apartment carpets for future move ins, they always go above and beyond our expectations. As a large senior living facility we are lucky to have SERVPRO take care of all our carpet cleaning needs. SERVPRO also works hard to get us on their schedule as fast as they can and are always super kind and easy to work with!
SERVPRO of Alexandria has done a tremendous job with the clients I have referred them to. Very professional and take care of their clients and customers!!
We were on a time crunch for water mitigation and when we didn't know what to do we called the only person we could think of to get advice. Well, we got more than advice. Within an hour Trevor and his team equipped us with fans, dehumidifiers, and heaters to dry out our sheeting for spray foam for our new build. Who would have thought that this was yet another service they could provide. We are forever thankful for the quick response, dedication, and incredible customer service we received. We can't recommend SERVPRO of Douglas & Ottertail more.
I have used SERVPRO on more than one occasion. Each time it has been a different job and none of them fun. However, each time SERVPRO goes above and beyond my expectations and shows why they are a top notch disaster recovery company. I would absolutely use SERVPRO again if I had to.
Just my luck to see these guys twice in two weeks. The first at my home and the second at my business after a water issue in my building. The team was fast, efficient and tried to make me feel at ease in both situations. I am so grateful for their work, professionalism, friendliness as well as caring attitudes! I highly recommend them!!!
After a plumbing leak ruined carpet and woodwork they did a nice job on both the cleanup and the rebuild.
My Family and I could not thank you guy's enough. You truly went above and beyond for us. We will always be grateful for your services. God bless.
SERVPRO is exactly what Prairie Peak Kennels needed. Their solution disinfects better than our regular sanitizer and is 100% safe. We appreciate the amazing service we have gotten from them and the continuous service we are still getting. Great Company!
Trevor and his staff at SERVPRO in Alexandria have done outstanding work for clients I’ve referred them to. Given that it’s a reflection on me I’m very selective to who I refer my client base to. I’ve been extremely satisfied with the professionalism and expertise Trevor and the gang offer those I refer them to!
Trevor and crew are great! Friendly, professional, and punctual. They always go above and beyond. Should the need ever arise for their services they will be my first call. I would gladly recommend SERVPRO to any of my friends!
Trevor and his team were amazing in their efforts to restore my home. I would definitely recommend!
I am a resident of Alison Pointe Apartments in foley al. Hurricane Sally caused damage to probably 70 to 80 percent of the apartments. I asked a couple of the SERVPRO techs where they were from and they told me your area. I wanted to tell you, your crew who came to help us here are very professional, very nice, wore their mask when they came into the apartment and have been busting their butts to get all the work they had to do done. It will be a good while before this area is back to normal but thanks to them the apartment is going in the right direction and people are safe because of the mold etc they have removed. So make sure all involved know what a great job they have done. My wife and I appreciate them. Sincerely, L. H.
SERVPRO has helped out the theater twice in very important ways! Both times involved damage from fires. One was a smoldering on a basement cork floor that left smoke damage and required replacing flooring. The larger job was lobby, auditorium, backstage, dressing rooms, makeup room and tech booth smoke remediation from the late winter downtown fires in the 500 block of Broadway. Smoke made its way into all the cracks, crevices, and surfaces in those areas. Within 30 minutes of our call for help the day the fire was extinguished the hardworking crew was putting up air vacuums; they rapidly tackled carpet shampooing, seat cleaning, wall cleaning and a thorough cleaning of the box office. All of this with minimal staff downtime. Their phrase "Like it never even happened." is more than true!
Smoke from a fire down the block in downtown Alexandria billowed until about 3:30 p.m. when I could get into the theatre. My first call was SERVPRO. Within 30 minutes they were at the theatre with air vacuums. Two days later their crew was shampooing the carpet and 368 theatre seats. They acted as contractor for other smoke remediation services. They are currently washing down walls and surfaces. The are amazing with continual checking in with us. Their customer service and thorough cleaning services are beyond reproach. Thank you SERVPRO!
I highly recommend SERVPRO of Douglas & Otter Tail Counties. They are extremely professional and knowledgeable. They answered all of my questions and kept me up to date on the progress of my job. Great company!
They took my call very late in the evening, and came out after an hour. I am happy with the quality of work.
Prompt service and a clean workspace!
You're awesome. I so appreciate your help and promptness. Thanks so much.
Awesome!!! Thank you so much, with my mom's death I appreciate you going the extra mile on the weekend. Thank you so much for your great service.
Service was professional and quick! My office was only down for two days after a water leak
Great team. Everyone was very polite.
I was just so impressed with the workers that were in my home. The professionalism from the owner to the employees I worked with was impressive. They were quick, super clean (like cleaner than I can do clean) and thorough. We had a water damage issue in June and they were here right away and handled all the clean up and stress. I can't say enough about how much I appreciate how they handled my cleanup.
Quality service from quality people you can trust. Thank you for helping me get my life back on track.
We had water come into our basement and SERVPRO did an incredible job helping us out. Service was fast, friendly and extremely thorough! I was recommend them to anyone needing water restoration services!
Trevor, I can’t say enough how grateful we are to have met you and your crew. You all did such a great job and communicated so well. Thank you!
Your employees are awesome! We had a great experience at a difficult time.
Appreciated the courteous hard working crew.
Fast, efficient, quality service and people you can trust to get your life back to normal after what ever disaster has taken place.
The SERVPRO team was very responsive to the water damage at our house. Trevor and his team were here very quickly, immediately working to limit any further damage and begin the process of getting everything dried. Their communication throughout the mitigation and rebuild process was fantastic - always letting us know what was going to be happening next. Their attention to detail and coordination of the entire project was much appreciated. We were also comfortable with all of the people here working in our house. While a problem like this can be stressful, making your first call to SERVPRO will serve you well!
Trevor, Thanks for everything!
SERVPRO actually made our entire disaster experience more tolerable and we were honestly able to heal more quickly because of your service.
The guys were very courteous and explained things well.
SERVPRO team, thank you for coming to my home after hours to help extract all the water in my basement. Without your crew I could not of corrected the issue and got my house back on the market as quickly. Again, thank you for your service.
The team at SERVPRO of Douglas & Otter Tail Counties did a fantastic job at responding quickly to some of our apartment units mold issue, performing the appropriate work and getting the areas patched up. Highly recommend.
Within one hour after calling Trevor, He was at my house with the right equipment to help with the water in my basement. Great customer service!
We had water overflow in a bathroom and an adjacent carpeted area at my business. It was discovered at around 6:00am on a Wednesday morning. We made a call to SERVPRO and they arrived immediately to assess and explain the damage to us and begin clean up. They checked in with us multiple times over the next few days and into the weekend to test the floors to assess the drying process until it was complete. Trevor, the owner, was prompt, courteous and sensitive to my hours of business and effective and efficient at getting the job done. All of his associates were professional and did an upstanding job for us!
I would just like to say a huge thank you to the crew at SERVPRO that completely cleaned and sanitized the basement of one of my rental houses after a sewage back-up! Trevor Unruh handled the entire incident very professionally, and organized the entire process start to finish. I cannot tell you how much I appreciate the assistance of the crew at SERVPRO. Both my renter and I were totally impressed with all of them. Thank you again!
Thank you so much for helping us out so promptly and getting our basement dried out. You did a great job and we are so glad it is all dried and not musty or moldy. Thanks again!
Thank You! I am so grateful for your quick response to my water problem. You kept the water from the entire basement. As the snow melts the water still wants to run in but I have a crew working on a solution. Great Job!
Trevor, Thank you for responding quickly when we called you the night of the water pipe leak, and for all that was done for clean-up and restoration. We appreciate the quality of your work and will certainly refer your company to others. Thanks again.
Thank you for your quick response over the holidays. You provided great service! I appreciate it.
Thank you for all your help. You guys were so great!
Communication was good. The crew was very helpful and considerate while cleaning up the water
Trevor and his team did an outstanding job on a major construction cleanup project. They were given a very limited time frame to complete their work, in addition they had to deal with several obstacles that were no doing of theirs. Throughout the process they stayed positive, on course and on schedule. In the end they provided us a very clean building. I wouldn’t hesitate to use them again.
The lead young man was incredible, polite, respectful, informative, truly an asset to your business. The other young man was great too and took direction well from the lead, he was also so personable and they both worked hard. They are a blessing to your business!!!
Thank you so much. We really like the work you do. If you ever need a reference, feel free to contact us.
Thanks again for being so thoughtful and easy to work with through a stressful time.
Thank you! to you and all of your crew for all the good work they did here. We appreciate everything!
Thank you to SERVPRO for taking down the gross sheet rock!
We truly cannot thank you enough for your help on our closing day. Coming out at the drop of a hat and crawling in our attic to put our nerves at ease truly was above & beyond all expectations! We are so grateful for your help!
Thanks for all you've done and being so patient!
SERVPRO ... Thank you for the water damage restoration!! You arrived quite quickly ... It all could have been worse! We are glad for your work.
Thank you for the excellent service provided by you and your team. You expertise and friendship were greatly appreciated during such a trying time.
Trevor and his team are exceptional service providers. When we had water damage to our basement, they responded quickly, communicated clearly, and ensured we were pleased with all work performed. They served several households in our neighborhood, and everyone I spoke to would strongly recommend them.
I had a basement issue and some concerns with the issue. I called Trevor with SERVPRO to come inspect and give me an idea of what I should do, Trevor was very prompt with meeting me that night to look at what my issue was. He was very honest and very professional with his inspection and what he thought the problem was and how to move forward. Thank you Trevor for your knowledge and professionalism! I would highly recommend Trevor and his team. I won't hesitate to call him again if something were to arise again.